Complaints Policy - MB Heating Solutions Ltd.

MB HEATING SOLUTIONS COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

 

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction. 

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and high standards the business aims to achieve. 

 

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon as possible so the problems can be rectified. 

 

Our Procedure

 

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6031

 

*please request proof of receipt if posting

 

MB Heating Solutions, registered address 371 Herringthorpe Valley Road, Rotherham, South Yorkshire S65 3AX, company number 8063759 is an Introducer Appointed Representative of TradeHelp. Our firm reference number is 801318. TradeHelp is a trading style of Tradehelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (firm reference number 697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit broking services. All loans are subject to status.

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